SUMMER SALE!

FAQs

1. General questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through email at support@fabrae.com.

Where do you ship?

We currently ship in India.

For shipping outside India, please reach out to our support through our E-mail support@fabrae.com.

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

2. Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionnaly offer support for all  UPI enabled apps, Amazon Pay, and Google Pay.

You can chose these payment methods at checkout.

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in INR.

Do we Offer COD?

Yes we currently do offer COD, but we levy a charge of Rs 50 added to the total value.

However we recommend using the prepaid options to give you the best experience possible.


3. Shipping

Where do you ship?

We currently ship in India. If you want to deliver overseas Kindly contact us at support@fabrae.com.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

What if I'm not home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending the delivery method you choose.

4. Returns

Do you accept returns?

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store

- The item shouldn't have been used in any way

- The return or exchange request is made within 15 days of delivery

- The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support using our email support@fabrae.com

Can I exchange an item?

We do not accept exchanges 

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

Do you have physical stores?

We currently don't have any physical stores under our brand name. We are going towards the future baby!

Is there a warranty?

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The item must have been sold on our online store

- The item shouldn't have been used in any way

- The return or exchange request is made within 14 days of delivery

- The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to us at support@fabrae.com for more information on how to proceed.